(Senior) Product Support Engineer (all genders)

Munich, Germany

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Holidu is one of the world’s fastest-growing vacation rental technology companies. Our mission is to make booking and hosting holiday homes free of doubt and full of joy, by helping hosts generate more bookings with less work and helping guests find a holiday home they truly enjoy. Our team of 700 colleagues from 60+ nations shares a passion for tech, an ambition for constant improvement, and a relentless drive to bring the best experience to more than 40k vacation rental hosts and 4 million annual guests.

Your future team

Holidu is our software and service solution with the mission to make the booking and hosting of holiday homes free of doubt and full of joy. You will be part of the Host Experience department, a highly international team consisting of 40 (and growing) developers, Product Managers, UX Designers, Technical Support Engineers and QA. Together with your colleagues, you will focus on creating best-in-class web and native mobile apps to help hosts and internal stakeholders effectively manage vacation rentals.

Your role in this journey

Own technical support cases end-to-end, going beyond ticket management to drive real solutions for integration and system challenges.
Work hands-on with APIs to troubleshoot integration issues, test endpoints, and collaborate with partners on technical implementations.
Use SQL skills to investigate data inconsistencies, analyze system performance, and identify root causes of technical problems.
Collaborate closely with internal teams (Product, Engineering, Sales) and external channel partners to resolve technical challenges and improve processes.
Take a proactive approach to system monitoring and issue identification, catching problems before they impact users or partners.
Drive automation initiatives and process improvements to reduce manual work and increase team efficiency.
Conduct technical analysis using tools like Postman for API testing and debugging complex integration scenarios.
Communicate technical findings to both technical and business stakeholders, translating complex issues into actionable insights.

Your backpack is filled with

3+ years of technical support experience in a startup or smaller company environment.
Proficient in SQL for query writing, data investigation, and performance optimization.
API experience including integration troubleshooting, endpoint testing via Postman or similar tools, and understanding of REST/GraphQL architectures.
Excellent communication skills to effectively translate technical issues into clear business language for both technical and non-technical stakeholders.
A collaborative mindset - you enjoy working across teams and with external partners to solve problems together.
Analytical and problem-solving abilities to identify issues before they escalate.
Hands-on approach to technical challenges, comfortable working on manual tasks and process optimization.
Automation experience (a plus) - familiarity with scripting, workflow automation, or process improvement tools.
Adaptability to thrive in a fast-paced scale-up environment where priorities can shift and wearing multiple hats is the norm.

Our adventure includes

Impact: Shape the future of travel with products used by millions of guests and thousands of hosts. At Holidu ideas become products, data drives decisions, and iteration fuels fast learning. Your work matters—and you’ll see the impact.
Learning: Grow professionally in a culture that thrives on curiosity and feedback. You’ll learn from outstanding colleagues, collaborate across disciplines, and benefit from mentorship, and personal learning budgets—with a strong focus on AI.
Great People: Join a team of smart, motivated and international colleagues who challenge and support each other. We celebrate wins and keep our culture fun, ambitious and human. Our customers are guests and hosts—people we can all relate to—making work meaningful and energizing.
Technology: Work in a modern tech environment. You’ll experience the pace of a scale-up combined with the stability of a proven business model, enabling you to build, test, and improve continuously.
Flexibility: Work a hybrid setup with 50% in-office time for collaboration, and spend up to 8 weeks a year from other inspiring locations. You’ll stay connected through regular events and meet-ups across our almost 30 offices.
Perks on Top: Of course, we also offer travel benefits, gym discounts, and other perks to keep you energized—but what truly sets us apart is the chance to grow in a dynamic industry, alongside amazing people, while having fun along the way.

Need a sneak peek?
Check out the adventure that awaits you on Instagram @lifeatholidu and dive straight into the world of Tech at Holidu for more insights!

Want to travel with us?

Apply online on our careers page! Your first travel contact will be Adam from HR.

We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable). If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.