How it works · July 1, 2026

How the Holidu AI Assistant works

The Holidu AI Assistant is built into your dashboard. Ask about a booking, a price, your calendar or a guest message, and it answers right away. Before it changes a price or blocks dates, it shows you the change and asks for your approval.

Hosting comes with its own admin: chasing a payout, changing a price before the school holidays, blocking the calendar for your own trip, answering the same guest question again. None of it is complicated, but it adds up. The Holidu AI Assistant takes on the small, repeated tasks so you spend less time on them.

24/7: it answers any time, in your language
8 in 10 guest questions answered automatically
Around 6,000 conversations with the AI Assistant every day (September 2026)

Behind all of it: local teams in 29 offices across Europe.

Ask about bookings, prices and your calendar

Most admin isn't one big task. It's lots of small ones, spread across different screens. The Assistant brings them into one conversation: you ask, it checks your account, and it answers – or, once you say yes, it makes the change.

Your bookings and your money. "When will I receive the payment for booking 12345? Why is it less than the total?" The AI Assistant gives you the answer and walks you through each deduction.

Your prices and your calendar. "Raise my summer rate by 3%." "Block November through March." You set the number. The AI Assistant shows you exactly what will change and waits for your approval first.

Your listings and your guests. Update a cleaning fee, add Wi-Fi as an amenity, draft a reply to a review, or translate your listing into another language – all in one sentence.

The Holidu AI Assistant can help you with any questions or manage things for you.

Guest questions, answered automatically

Most questions guests ask before they arrive are the same ones: where do I park, when can I check in, is there a highchair. Turn this on, and the AI Assistant answers these questions directly, in the guest's language, using the details you've already saved for your property. A guest asking about parking at eleven at night gets an answer straight away.

You can still answer any question yourself, at any time – just start typing in the conversation. If a question needs your judgement, the AI Assistant doesn't guess: it sends the question to you.

The AI Assistant answers, so you don't have to.

Get support when you need it

The AI Assistant has limits. For anything more complex, it connects you to a real person at Holidu with the full context already there. That might be a support specialist, a colleague who knows your local market, or your account manager if you have one. These are real local teams – in 29 offices across Europe – who know your market and its rules, not a generic script.

It suggests. You decide.

Before the AI Assistant changes anything, it shows you what will change first.

You decide whether it answers guests at all — switch it on or off, it's your call.
It confirms before it changes anything — a price, a policy, a setting. Nothing happens without your yes.
It suggests; it doesn't decide for you. The judgement calls stay yours.
It won't promise you bookings or revenue it can't stand behind.
You can still do everything by hand — step into any conversation, any time.

You're still running your place. The AI Assistant handles the repeated admin, so you don't have to do it yourself every time.

Getting started takes a minute

Open it from any screen in your Holidu dashboard.
Ask in your own words – no menus, no jargon, your language.
Check what it suggests. It shows you before it changes anything.
Say yes – or take over. You can step in at any point.

Frequently Asked Questions

Do I have to use it?

No. It's there if you want it. Leave it alone and nothing about your hosting changes.

Does it cost extra?

No. The Holidu AI Assistant comes included with your Holidu account – there's no extra fee and nothing to buy.

Can it really change my prices?

Only when you ask it to – and it shows you the exact change before it applies anything. You set the number; it saves you the clicks.

Will it message my guests without me knowing?

Only if you switch that on. With it off, nothing goes to a guest that didn't come from you.

What if it gets something wrong?

When it isn't sure, it doesn't guess. It stops, passes the question to you, and connects you with a real person if needed.

Can I still do everything the old way?

Yes. Handle any task by hand and jump into any conversation whenever you like, just as you always have.

Included from the day you list

The Holidu AI Assistant isn't an add-on or an upgrade you have to ask for – it comes with a Holidu account. List your place and it's in your dashboard from the start, ready for the payout to check, the week to block, the question you've answered a hundred times.

Already hosting with us? Then it's waiting in your dashboard right now. Next time you need something, just ask it.

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