Real help, from local vacation rental experts that know your region
With 27 local offices across 6 countries, you get your own manager who speaks your language and understands your market. No queues, no scripts — just faster fixes, better decisions, and real backup no competitor can match.
Benefit from personal support
Your local manager
Not a distant call center, but someone based in your region who speaks your language and understands local rules and guest expectations. Competitors give you generic guides or faceless agents – we give you a real person who already knows your market and home context.
Fair prices that make sense
We know when demand spikes – school holidays, local festas, detailed seasons. With our guidance, many hosts see 2x more revenue per night. Instead of guesswork or generic “dynamic pricing,” you get advice grounded in your region.
Clarity without losing control
You stay the host — always. We don’t take over like a full-service agency. Instead, your manager suggests improvements based on local data and experience, while you decide what to apply. The result: confidence in your decisions, without losing independence.
Features
Your manager knows your name
Not a different person each time! Your manager knows your property, speaks your language, and remembers your preferences. When you call, they already know the context – quicker answers, fewer mistakes, and guidance from someone rooted in your local market. A lot of our hosts value the reassurance of a nearby expert who understands the realities of their area and offers direct support when needed. Whether it’s explaining guest expectations, pricing dynamics, how other hosts handle check-ins, or suggesting a smart booking tweak, you speak with someone who knows your region.
Local knowledge that brings bookings
Our local teams don’t just react to bookings – they anticipate them. By tracking school holidays, festivals, ferry schedules, and even weather patterns, they provide context you can’t get from dashboards alone. Alpine villages, island coasts, or city apartments all follow different rhythms, and we live those nuances daily. Your manager may also point out two or three small improvements that move the needle – like adding a short stay, trying an early-bird discount, or refreshing your listing before peak season. Combined with Holidu’s professional photos and guest-friendly descriptions, these locally tailored choices often lead to visible uplifts in bookings, because your property finally reflects real market demand.
Smart tech, real humans when it counts
Routine stuff – booking changes, portal updates, calendar syncs – gets solved instantly through our help center and smart advice features. That covers almost 90% of everyday cases. For everything else, your local manager or our multilingual support team steps in. This way, you get the best of both worlds: fast automation for small tasks, and real human context when a bigger question or problem arises. Whether it’s clarifying a payout delay, understanding a portal’s rules, or adjusting your property strategy to fit local demand, you’re never left to figure things out on your own.
Local regulations made simple
New tourist taxes, CIN registrations in Italy, regional permit requirements – regulations change constantly and vary by location. Your local manager knows exactly what applies to your property and walks you through compliance step by step. When Mallorca requires new documentation or Valencia updates its rental laws, you're informed proactively with clear instructions in your language. Your local expert explains what you need to do, and ensures your listing stays legal. This local knowledge is what no generic platform can offer and what keeps you safely operating while competitors scramble to understand new rules.
Everyday wins for busy hosts
Host Stories
Built local, backed by Holidu
With 27 local offices and people who know your region, you’re never left on your own — even in emergencies. Whether it’s a last-minute cancellation or a burst pipe, you’ve got someone to call. Combined with instant help for 90% of cases and premium partnerships with top portals, you’re covered from every angle.
- Your dedicated local manager
- Instant help for 90% of cases
- 7-day multilingual support team
- Priority portal escalation
- Secure payouts by arrival
Frequently Asked Questions
What is Local Expert Support?
It’s the human layer on top of Holidu’s technology. You still manage your home as the host, but you’re never alone: a local manager nearby who knows your region, an instant help system for 90% of routine issues, and a multilingual support team 7 days a week. That means when you’re unsure about seasonal prices, guest communication, or portal policies, you always have someone who knows the context. You keep full control, but with reliable answers and people by your side whenever needed.
Where are the Holidu offices?
We operate 26 offices across 6 European countries:
- Spain (7): Mallorca, Tenerife, Málaga, Seville, Valencia, Barcelona, Madrid
- Italy (7): Bolzano, Cagliari, Milan, Bari, Catania, Florence, Verona
- Germany (5): Friedrichshafen, Hamburg, Freiburg, Munich, Flensburg
- France (4): Bordeaux, Lyon, Marseille, Rennes
- Portugal (2): Faro, Lisbon
- Greece (1): Athens
This network is unique in our industry. No competitor offers this kind of on-the-ground presence.
Can I always reach a real person?
Yes. Everyday questions are answered instantly through our help system, but you can always reach a real person when it matters. Your local manager is available during office hours, and our multilingual team supports you 7 days a week. If you face a last-minute cancellation on a Saturday evening, you won’t be left waiting until Monday — a real person picks up the case, explains your options, and helps you act quickly.
What is the instant help system?
It’s not a chatbot. Our instant help system handles the boring stuff — confirming bookings, updating calendars, routine portal syncs. But the second you need real context, a real person steps in: your local manager or our multilingual support team. Automation for admin, humans for decisions.
What languages does the Holidu support speak?
Your local manager speaks the regional language where your property is located, so communication feels natural. Beyond that, our support team covers Spanish, Catalan, English, German, French, Italian, Greek and Portuguese. Guests receive replies in their language, and you get clear summaries in yours.
Do you help with photos and listing quality?
Yes. Our local teams arrange professional photographers at no extra cost, and we help refine your description so it’s clear and appealing to guests. Many owners find DIY listings overwhelming — unclear photos, inconsistent texts, and outdated details reduce bookings. With our support, you get a clean gallery, guest-focused text, and consistent info across all portals. Updates are managed in your Holidu Host App.
How can hosts prevent double bookings?
Our Holidu Host App automatically synchronizes your calendars across all major portals. When a booking is made on one site, the dates are blocked on all others instantly. No manual updates, no risk of two guests arriving for the same stay.
How does payment and invoicing work?
Payments are handled securely from the moment a guest books. Funds are collected upfront, and you receive your payout by the day of arrival at the latest. No chasing, no uncomfortable guest conversations, no spreadsheets. Invoices are generated automatically and stored neatly in your Holidu Host App, ready for tax time.
Can you escalate issues with booking portals?
Yes. Thanks to our premium partnerships with Airbnb, Booking.com, and Vrbo, your cases are handled faster than if you contacted them directly. If local rules or taxes are involved, your manager adds the missing context that speeds up solutions. Instead of waiting in queues, you get faster fixes — and your income stays safe.
Support that actually understands your business
Work with people from your region who speak your language and know your market. Real answers from real neighbors — all included — only with Holidu.