Understanding what proof is required for your Host Cancellation request is essential to ensure your request is reviewed fairly and quickly. Below, we outline the specific documentation needed based on your situation.

Types of Proof Required

Personal Emergency or Health Issue

If you need to cancel due to a personal emergency or health concern, please provide one of the following:

• Medical certificate
• Doctor's note
• Hospital discharge papers
• Official documentation confirming the illness or emergency

Property Affected by Natural Disaster or Severe Weather Event

For cancellations due to property damage from natural disasters or severe weather, submit:

• Photos of the property damage
• News reports, official weather alerts, or civil authority statements (such as evacuation orders)
• Insurance claim or service provider reports (optional but recommended)

Concerns About Guest Behavior or Intentions

If you have safety or conduct concerns, provide:

• Screenshots of guest behavior or messages raising valid concerns
• References to house rules being violated, if applicable

Technical or Configuration Issues

For technical problems affecting your booking, include:

• Screenshots of technical issues (such as calendar sync errors or double bookings)
• Confirmation from Holidu Support or your Account Manager (if applicable)
• Documentation of account transitions if applicable (such as emails regarding merges or transfers)

Key Requirements for Your Documentation

To ensure your cancellation request is processed smoothly, keep these points in mind:

• Make sure your documentation is clear, complete, and clearly dated
• Ensure your proof directly links to the affected booking or property
• Personal statements without official documentation cannot be accepted
• Concerns must be backed by communication or verifiable evidence, not assumptions
• For technical issues, clearly distinguish between system errors and manual setup mistakes

Why Complete Documentation Matters

Providing complete and clear documentation helps us review your request faster and avoid unnecessary back-and-forth communication. This means you receive a decision sooner and can plan accordingly.

Please note that even if a cancellation fee is waived, other negative consequences under our cancellation policy will still apply, including reduced visibility and ranking, loss of status badges, and compromised future performance on booking platforms.

For additional guidance on maintaining your hosting reputation and minimizing cancellations, explore our resources on what impact a host cancellation has and how to avoid host cancellations.