When a Host cancels a confirmed reservation — or is found to be responsible for a cancellation under this Policy — Holidu reserves the right to apply cancellation fees, except for extenuating circumstances. These measures reflect the impact and costs such cancellations create for Guests, other Holidu Hosts, and Holidu. They aim to improve the overall reliability of our service, ensuring the integrity and trustworthiness that our Guests expect from their holiday experiences.

Understanding the Impact of Host Cancellations

Cancellations by Hosts may not happen often, but when they do, the consequences extend far beyond a single booking:

• For Guests: Cancellations disrupt plans, create frustration, erode trust, and threaten their willingness to book again on our platform.
• For Hosts: Cancellations undermine credibility, harm your property's reputation, lower visibility in search rankings, and ultimately put your future performance on booking platforms at risk.
• For Holidu: Cancellations result in significant operational costs from managing disrupted bookings, finding replacements, and handling the added administrative burden.

What to Do If You Must Cancel

We understand that exceptional circumstances can sometimes make cancellations unavoidable. However, accepting a reservation is a commitment to your Guest, and cancellations should only happen when there's truly no other option.

If you find yourself genuinely unable to honor a reservation, we encourage you to act as quickly as possible — whether by offering an alternative accommodation when feasible, or by cancelling early to help minimize disruption for your Guest.

Requirements for Alternative Accommodations

Any alternative you offer should:

• Be listed on the same platform where your Guest originally booked.
• Maintain a similar price range while ensuring the same or higher standards compared to the original listing.

When you provide a suitable alternative that meets these criteria, our Customer Support Team can step in to coordinate with the booking channel and the Guest — helping to secure the Guest's acceptance and working to resolve the likelihood of additional charges.

When and How the Cancellation Fee Applies

If you are unable to offer an alternative that meets the conditions outlined above and is accepted by your Guest, Holidu reserves the right to apply a cancellation fee. This fee is intended to reflect the impact on Guests, as well as the operational costs incurred in finding replacements and managing disrupted bookings.

Cancellation Fee Structure

The cancellation fee is calculated based on the reservation amount and the timing of the cancellation. If the calculated fee is less than €50 EUR, it will be adjusted to a minimum of €50 EUR.

Time Until Check-In	Cancellation Fee (% of Reservation Amount)
48 hours or less	25%
Between 48 hours and 30 days	10%
More than 30 days	5%

Understanding the Reservation Amount

The reservation amount refers to the total cost your Guest agrees to pay when confirming a booking. For you, this amount determines your expected payout, minus any applicable platform fees or deductions.

Example: Calculating Your Cancellation Fee

Here's a practical example of how the cancellation fee works in practice:

Scenario: A Guest has booked your property for €1,000 (reservation amount). The check-in date is 20 days away, and you must cancel the booking.

Calculation:

• Time until check-in: 20 days (falls between 48 hours and 30 days)
• Applicable cancellation fee: 10% of reservation amount
• Fee amount: €1,000 × 10% = €100

Result: You would be charged a €100 cancellation fee. This amount would be deducted from your payout or added to any outstanding balance with Holidu.

Situations Where the Cancellation Fee Might Be Waived

We understand that extraordinary situations can happen beyond your control. In cases involving major disruptive events or other valid circumstances, Holidu may waive the cancellation fees.

Requesting a Fee Waiver

If you believe your situation qualifies for a waiver, you must provide supporting evidence. Examples of circumstances that may be considered include:

• Natural disasters or severe weather events affecting your property
• Sudden illness or injury requiring hospitalization
• Emergency situations directly impacting your ability to host
• Property damage or infrastructure failures beyond your control

Your supporting evidence will be carefully reviewed by our Customer Support Team before we make a final decision on your waiver request.

Next Steps If You Need to Cancel

Before requesting a cancellation, we strongly recommend you consider the full impact on your reputation, future bookings, and your standing with Holidu. Host cancellations significantly affect your property's visibility and search ranking on our platform.

If, after reviewing these consequences, you still wish to proceed with a cancellation, you can submit your request through our contact form. Please note that cancellations are only legally valid if submitted through the proper process — requests sent via email or through other channels will not be accepted.

To request a cancellation or discuss your situation with our support team, please use our contact form. Our Customer Support Team is here to help you explore all available options before making a final decision.