Who can I contact in case of an emergency during the weekend?

On weekends, customer service primarily handles requests related to specific bookings, such as cancellations, guest issues, or other emergencies. From Monday to Friday, the team is available again for general inquiries about your property and Holidu's service.

If you have extremely urgent questions or emergencies during the weekend, our Customer Service team is also available via phone, contact form, and WhatsApp.

Please note: WhatsApp support is for text messages only — calls cannot be accepted.

When contacting us, always include your Booking ID, your Property Name, or your Property ID in the message.
 

Customer Service Phone Line on Weekends:

Our customer service will manage your urgent requests during the weekend during the following times and in the following languages:

 Weekend Phone Support

• Saturday: 12:00 – 20:00 CET
• Sunday: 16:00 – 20:00 CET

Languages and numbers available:

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English (UK): +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
   

WhatsApp Availability on weekends: 

• Saturday: 16:00 - 20:00 CET
• Sunday: 16:00 - 20:00 CET

Send a WhatsApp text message in your preferred language:

• +49 1579 2347507

Please note: Calls cannot be received via WhatsApp. Always include the Booking ID and Property ID in the message. This WhatsApp contact is exclusively for you, the host. Please do not share it with guests. Thank you!

For more details on all contact methods and support hours, see:

• How can I contact Customer Service?
• How can I get support with an on-site emergency?