If you are unable to log into your Holidu Host account, follow the troubleshooting steps below based on your device and review collaborator permission requirements.

Mobile Troubleshooting: Holidu Host App

If you are experiencing login issues on your mobile device, try these steps in order:

Step 1: Reinstall the App

Uninstall the Holidu Host app from your device completely, then reinstall it from your app store. After reinstalling, attempt to log in again with your credentials.

Step 2: Set Your Phone's Date and Time to Automatic

Incorrect date and time settings can prevent login. Adjust these settings on your device:

For iPhone:

• Go to Settings
• Tap General
• Select Date & Time
• Enable both toggles for automatic settings

For Android:

• Open the Clock app
• Tap More
• Select Settings
• Enable automatic date and time

After adjusting these settings, try logging in again.

Step 3: Reset Your Password

On the login screen, tap Forgot Password. You will receive an email with a reset link that is valid for 10 minutes. Follow the link to create a new password and attempt to log in again.

Desktop Troubleshooting

If you are having trouble logging in from your computer, follow these steps:

Step 1: Confirm You Are on the Correct Website

Make sure you are visiting the correct login page:

• Visit host.holidu.com to sign in as a host
• Alternatively, go to holidu.com, click Account in the top right corner, and select Login for Hosts

Step 2: Set Your Computer's Date and Time to Automatic

Incorrect date and time settings on your computer can interfere with login. Update these settings:

For Mac:

• Click the Apple menu
• Select System Settings
• Go to General
• Choose Date & Time
• Turn on Set time and date automatically
• Turn on Set time zone automatically using your current location

For Windows:

• Go to Start
• Select Settings
• Navigate to Time & Language
• Click Date & Time
• Enable Set time automatically
• Enable Set time zone automatically

After updating these settings, try logging in again.

Step 3: Reset Your Password

On the login screen, click Forgot Password below the password field. You will receive an email containing a reset link that is valid for 10 minutes. Follow the instructions in the email to reset your password, then attempt to sign in again.

Step 4: Complete the Sign-Up Form If Redirected

In some cases, you may be redirected to a sign-up form. If this happens, complete the form as prompted. Once submitted, you should be able to access the Holidu Host platform as usual.

Email and Collaborator Permissions

Access to the Holidu Host platform requires the correct email address and proper collaborator permissions. Understanding these requirements can help resolve login issues:

Who Can Log In?

• Only the main account email address can log in to the Holidu Host account
• Email addresses added as collaborators can also log in to access the account
• If your email address is not the main account email or added as a collaborator, you will not be able to log in, even if you complete password reset steps

Managing Collaborator Access

The main account holder can manage collaborator permissions by:

• Logging into the Holidu Host platform
• Going to account settings
• Managing collaborators to add, remove, or update email addresses and permissions

If You Cannot Log In Due to Permissions

If you believe you should have access to a Holidu Host account but cannot log in:

• Contact the main account holder
• Ask them to verify your collaborator status
• Request that your email address be added as a collaborator if it has not been already

Frequently Asked Questions About Login Issues

Why does my password reset email not work?

Password reset links are only valid for 10 minutes. If you do not use the link within this time frame, you will need to request a new password reset email.

What if I do not receive a password reset email?

Check your spam or junk folder to ensure the email was not filtered. If you still do not see it, try resetting your password again or contact Holidu support.

Can I use a different email address to log in?

Only the main account email or emails added as collaborators can be used to log in. If you need to use a different email address, the main account holder must add it as a collaborator first.

What should I do if none of these steps work?

If you have tried all troubleshooting steps and still cannot log in, reach out to Holidu support for additional assistance. They can help investigate account-specific issues and restore access to your account.

Quick Summary

To resolve login issues:

• For mobile users: reinstall the app, check date and time settings, and reset your password if needed
• For desktop users: visit the correct website, set date and time to automatic, reset your password, or complete the sign-up form if prompted
• Verify that your email is either the main account email or has been added as a collaborator
• Contact the main account holder to confirm or update your collaborator status if necessary
• If issues persist, contact Holidu support for help