Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How Does the Holidu Rating System Work?

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest and 5 is the highest. The overall property rating is calculated by averaging all individual scores submitted by guests. You can also leave subscores for specific categories including location, cleanliness, description accuracy, and value for money. Additional comments about your stay or the type of trip, such as family, couple, or solo travel, are also welcome.

Who Can Leave a Review?

Only guests who booked and completed a stay through Holidu can leave a review. Reviews can be submitted anonymously or with your first name and the first initial of your last name. If you booked via a partner website, their review terms and conditions will apply. To edit or delete a review submitted through Holidu, please contact our Customer Service team.

What Reviews Does Holidu Display?

We show reviews from both Holidu guests and trusted partner websites to give guests the full picture. You may see individual reviews with written text and scores, aggregated ratings compiled from multiple guests, and additional reviewer information like travel party type or country of origin. Reviews are sorted by date of booking, whether text is included, and other filters like guest type or rating score may be available. For fairness, negative reviews below a certain score are only shown if a property has at least two reviews.

What Standards Must Reviews Meet?

We want all reviews to be genuine, respectful, and helpful. Your opinion matters, whether positive or negative. However, reviews must meet our compliance standards.

Not Allowed:

• References to illegal activity
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details such as emails, phone numbers, or names
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of others
• Host-written reviews or incentivised reviews

What We Encourage:

• Honest, travel-related feedback
• Relevant experiences that help other guests
• Original, unbiased content from real guests

Are Reviews Translated?

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations.