What is a Security Deposit for Reservation Platforms Excluding Airbnb?

A security deposit is a guarantee amount that hosts may require from guests to cover potential damages to the property during their stay. This deposit is set by the host and is separate from the total booking price. If no damages occur, the deposit is refunded at check-out or within a maximum of 14 days after check-out.

Important Note About Airbnb

If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit independently. This article applies to all other reservation platforms.

Security Deposits on Booking Platforms (Except Airbnb)

For bookings made through platforms other than Airbnb, the security deposit policy varies by host and listing. Here is what you need to know:

Deposit Requirement

The host may require a security deposit, which is communicated in the listing details, house rules, or pre-arrival instructions. Review your booking confirmation and property details to understand if a deposit is required for your stay.

Collection Process

The security deposit is paid directly to the host through methods such as:

• Cash on arrival
• Bank transfer
• Host-provided payment link

The booking platform does not collect or hold these funds on your behalf.

Refund Process

If no damages occur during your stay, the deposit is refunded according to the host's policy, typically at check-out or within 14 days after check-out.

What You Need to Know

Deposit Terms Vary by Host

Each host sets their own deposit terms, collects and holds the deposit, and issues the refund. It is important to carefully review the deposit details before completing your booking to understand the specific requirements and timelines.

Communication with Your Host

Your host should inform you in advance about:

• The deposit amount required
• The collection method
• The refund timeline and process

Always clarify any questions about the deposit before your arrival.

Responsible Stay

Treating the property with care and respect ensures you get your full deposit back without any deductions. Follow house rules, handle furnishings and equipment properly, and report any pre-existing issues to your host immediately upon arrival.

What Happens If There Are Damages?

If accidental damage occurs during your stay, follow these steps:

1. Inform Your Host Immediately

Let your host know as soon as possible about any damages, no matter how minor. Transparent communication can help resolve issues quickly and amicably.

2. Understand the Claim Process

The host may use the security deposit to cover repair costs. They are required to provide documentation, such as photos or invoices, to justify any deductions from your deposit.

3. Discuss a Resolution

Many damage issues can be resolved amicably by discussing the situation directly with your host. Work together to find a fair solution that satisfies both parties.

4. Review Platform Policies

If there is a dispute regarding a security deposit or damage claim, review the specific booking platform's terms and conditions for guidance on dispute resolution. Most platforms have formal processes to address disagreements between guests and hosts.

Additional Tips for Security Deposits

• Document the property condition when you arrive by taking photos or videos
• Keep records of any communication with your host regarding the deposit
• Know the host's specific refund timeline and follow up if you do not receive your deposit within the agreed period
• Understand what types of damage the host considers normal wear and tear versus chargeable damage

Need More Information?

If you have any concerns about a security deposit or a damage claim, we recommend reviewing the host's policy and the booking platform's terms for further details. Most platforms provide comprehensive information about deposit policies and dispute resolution processes in their help centers and booking terms.