A payment can fail for several reasons, and the cause depends on where you booked and who processes your payment. Find your booking channel below to see the next steps.

Why is my payment failing on Holidu or Booking.com (Pay On)?

If you selected "Pay On," Holidu processes your payment. The most common causes are failed authorization, insufficient funds, a bank withdrawal limit, an unsupported payment method, declined card details, or too many failed attempts.

• Payment authentication issue: You must authorize the payment through the secure payment link sent to your email. Your bank may ask you to confirm in your banking app or enter a code (TAN/PIN) sent by text message or phone call.
• Insufficient funds: Make sure your account has enough balance to cover the full amount.
• Withdrawal limit exceeded: Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank.
• Payment method supported: Use one of the accepted methods: Credit Card, PayPal, iDeal (The Netherlands), Klarna (Austria, Germany, and The Netherlands), or Sofort.
• Invalid or declined card details: Check for an incorrect CVC or CVC length, an invalid or expired card number, a blocked or restricted card (your bank may decline transactions for security reasons), or a cancelled card. Contact your bank to confirm the card's status.
• Too many failed attempts: After 5 or more unsuccessful attempts, further payments may be temporarily blocked. Wait 1 to 2 hours before trying again. If the issue persists, check with your bank or use another accepted payment method.

Why is my payment failing on Booking.com (Pay Now)?

If you selected "Pay Now," Booking.com manages your payment, and Holidu cannot access your payment details. Contact Booking.com customer service by chat or phone to find out why your payment failed.

Why is my payment failing on Airbnb?

Airbnb manages all payments directly, so Holidu cannot see or fix the issue. Contact via chat for help.

You may also find your answer in Airbnb's help article Why your payment is getting declined or isn't working.

For more help, visit the Holidu Help Center.