What are the accepted payment methods for my booking on Booking.com?

When booking through Booking.com, you have access to multiple secure payment options. The available payment methods depend on the payment terms selected for your reservation. Below is a complete guide to help you understand your payment options.

Payment Methods by Payment Type

Pay Now Option

If you selected "Pay Now" during your booking, full payment is required at the time of reservation. Your payment is processed entirely by Booking.com, and Holidu does not have access to your payment details. This option offers the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Google Pay

Pay On Arrival Option

If you selected "Pay On (date)" during your booking, payment is due closer to your check-in date or upon arrival at the property. Holidu is responsible for processing your payment with this option. The following payment methods are available:

• Credit and Debit Cards (Visa, Mastercard, American Express)

Important Information About Your Payment

Your payment security is important to us. When you choose the "Pay Now" option, Booking.com manages your entire payment process. This means your payment details are protected by Booking.com's security measures, and neither Holidu nor the property has access to your financial information.

Changing or Reviewing Your Payment Method

For Pay Now Bookings

If you selected the "Pay Now" option and need information about your payment method or wish to change it, we recommend contacting Booking.com's customer service directly. You can reach them via their live chat or phone support.

For Pay On Arrival Bookings

If you chose the "Pay On (date)" option and have questions about your payment method or need to discuss payment details, please contact our Customer Service Team. We are happy to assist you with any additional information you may need regarding your booking.

Frequently Asked Questions About Payments

Is my payment information safe on Booking.com?

Yes. Booking.com uses industry-standard security protocols to protect your payment information. When you choose the "Pay Now" option, your payment is processed through Booking.com's secure payment gateway.

Can I use multiple payment methods for one booking?

No. You must select a single payment method for your entire booking at the time of reservation.

What should I do if my payment was declined?

If your payment is declined, verify that your card details are correct, check that your card has sufficient funds, and ensure your card has not expired. You may also contact your bank to confirm there are no restrictions on international transactions. If problems persist, contact Booking.com's customer service for assistance.

Can I pay in a currency other than the one displayed?

Booking.com displays prices in the currency of your location or account settings. Payment processing occurs in the currency shown at booking. Check your booking confirmation to see the final currency and amount charged.

Getting Help With Payment Issues

If you experience any issues with your payment or have questions about accepted payment methods:

• For "Pay Now" bookings: Contact Booking.com's customer service via live chat or phone
• For "Pay On Arrival" bookings: Reach out to Holidu's Customer Service Team for assistance

Our support teams are available to help clarify payment options, troubleshoot issues, and answer any questions about your booking.