Can I change my payment method on Holidu?

Yes, you can change your payment method on Holidu, but only under specific circumstances. This guide explains when and how you can update your payment details.

When can you change your payment method?

You can change your payment method if your original payment fails. In this case, Holidu will send you a secure payment link via email, allowing you to enter a new payment method and complete your transaction.

However, if your original payment goes through successfully, the payment method cannot be changed.

How to update your payment method

If your payment fails, follow these steps:

1. Check your email for a secure payment link from Holidu
2. Click the link to access the payment update page
3. Enter your new payment method details
4. Complete the payment to confirm your booking

Important security reminders

To protect your account and payment information, please remember these important safety guidelines:

• All official emails from Holidu are sent only from the domain @holidu.com
• Never click on suspicious links or download unexpected attachments
• Be cautious with urgent messages asking for personal or payment details
• When in doubt, always log into your booking via the Holidu app or the official Holidu website

What to do if you suspect a fraudulent email

If you receive a suspicious email claiming to be from Holidu:

• Do not reply or provide any personal details
• Contact your bank immediately if you have already shared payment information
• Forward the suspicious message to support@holidu.com so our team can investigate

Rest assured, your booking remains safe and secure with Holidu. We take your payment security seriously and work continuously to protect your information.