Can I change my payment method on Booking.com?

Whether you can change your payment method depends on the payment option you selected when you made your booking. If you chose "Pay Now," Booking.com manages the payment and Holidu does not have access to your payment details. If you chose "Pay On," Holidu processes the payment, and you can update your payment method only if the original payment fails.

How does the payment option affect changing my payment method?

The payment option you chose at booking determines who handles your payment and how you can update your payment method.

• Pay Now: Booking.com fully manages your payment. Holidu does not have access to your payment details, so changes to your payment method must be made through Booking.com's customer service via chat or phone call.
• Pay On: Holidu is responsible for processing your payment. If your payment fails, you will have the opportunity to update your payment method.

How do I update my payment method if my payment failed with Pay On?

If your payment fails under the Pay On option, Holidu sends you a secure payment link by email. Use this link to enter a new payment method and complete your transaction.

Can I change my payment method after a successful Pay On payment?

No. If the original payment for a Pay On booking goes through successfully, the payment method cannot be changed.

For more information about payments and bookings, visit the Holidu Help Center.