Who can I contact in case of an emergency?

Your safety is our top priority. In an emergency situation, it's crucial to know who to contact and in what order to ensure you receive prompt assistance. This guide outlines the steps you should take during various emergency scenarios during your stay.

Immediate action: Contact local emergency services first

In any genuine emergency, always contact local emergency services or authorities immediately. They are trained to respond to urgent situations and can provide the fastest assistance. Do not wait to inform your host before calling emergency services if your safety is at risk.

Health and safety emergencies

If you experience a medical emergency during your stay, contact local emergency services right away. After contacting emergency services, inform your host about the situation so they can offer additional support and assistance.

Emergency numbers by region

Emergency contact numbers vary by country. Here are some common emergency numbers:

• European Union: Call 112 for ambulance, fire department, or police for serious conditions such as stroke, heart attack, or severe accidents
• United States: Call 911 for all emergencies
• United Kingdom: Call 999 for all emergencies
• Australia: Call 000 for all emergencies

Check local emergency numbers for your specific location before your stay to be prepared.

Major urgent events and security concerns

For serious events that pose danger, including theft, illegal activities, or other threatening situations, contact local authorities as your first course of action. Do not attempt to handle these situations yourself. After reporting to authorities, you can inform your host about what has occurred.

How to contact your host

After ensuring your immediate safety by contacting emergency services, you can reach out to your host through the messaging system in your booking. However, remember that your host may not be able to respond immediately, especially outside business hours. For urgent situations where you cannot reach your host, proceed directly to contact our support team.

Holidu emergency support

Our specialized support team is available 7 days a week to assist with emergency situations. If you need guidance or support during an emergency, we're here to help you through the situation. Contact our support team after you've ensured your immediate safety by contacting local emergency services.

Summary of emergency contact steps

1. Contact local emergency services immediately if your safety or health is at risk
2. Provide emergency responders with your location and details of the situation
3. Inform your host of the emergency through the messaging system when it is safe to do so
4. Contact Holidu support if you need additional assistance or guidance

Before your stay

Before arriving at your accommodation, take a few minutes to research and note down the emergency numbers for your destination. Know the location of your nearest hospital and police station. Having this information readily available can help you act quickly in an emergency.

Your safety and wellbeing are paramount. In any emergency, prioritize contacting local authorities first, then keep your host and Holidu informed of the situation so we can provide any necessary support.