In an emergency that puts your safety at risk, contact the local emergency services immediately. In the European Union, dial 112 for an ambulance, the fire department, or the police. For medical emergencies or serious incidents during your stay, contact local authorities first, then let your host know what happened. Holidu's support team is also available 7 days a week to help.

When should I contact emergency services?

Call local authorities or emergency services right away if you face any situation where your safety or health is at risk. Do not wait to contact your host or Holidu first.

• Serious injury or sudden illness
• Fire, gas leak, or flooding
• Break-in, theft, or threats to your safety
• Violence, harassment, or any other illegal activity
• A serious car accident

What should I do in a medical emergency during my stay?

If you or someone in your group has a medical emergency, act quickly and follow these steps:

• Call the emergency number for your location. In the European Union, this is 112.
• Describe your location clearly, including the address of your accommodation.
• Let your host know what is happening so they can offer support.
• Contact Holidu's support team if you need help with communication or next steps.

For serious conditions such as a stroke, a heart attack, or a bad car accident, call an ambulance by dialing 112 without delay.

What should I do during a serious incident such as theft or danger?

For incidents that involve danger, theft, or illegal activity, contact the local police first. Then inform your host so they know what happened and can help where possible. Keep any reference numbers or police reports, as you may need them for insurance claims.

Which emergency number should I use in the European Union?

The number 112 is the universal emergency number across the European Union. You can use it to reach an ambulance, the fire department, or the police. It is free to call from most phones, including mobile phones without a SIM card in many cases.

How can Holidu help during an emergency?

Holidu's specialized support team is available 7 days a week for emergencies. The team can guide you through urgent issues and help you take the right next steps. Contact the emergency services first if anyone's safety is at risk, and then reach out to Holidu for further support.

Frequently asked questions

Should I call my host or the emergency services first?

Always call the emergency services first if someone's life, health, or safety is at risk. Inform your host afterwards so they can support you.

What is the emergency number in the European Union?

The emergency number is 112. You can use it to reach an ambulance, the fire department, or the police anywhere in the European Union.

Can Holidu contact emergency services for me?

No. Holidu cannot contact emergency services on your behalf. Please call 112 or your local emergency number directly. Holidu's support team can help with follow-up questions once you are safe.

Who do I contact if I need help after an emergency?

Contact Holidu's support team for help with your booking or any other issues that arise after the emergency. You can read more about how Holidu works in the Holidu Help Center.