The fastest way to get help is to contact your accommodation host directly using the details in your confirmation email. If you still need assistance, you can contact Holidu through the Holidu Guest Help Center at https://www.holidu.com/help/guest.

Who should I contact first?

Your accommodation host manages the property and will welcome you on arrival. They can also answer questions about your stay, check-in, and what you need to prepare.

You can find your host's contact information in the "Your Host" section of your confirmation email.

What if I haven't received my reservation details?

If you have not received your reservation details, or your arrival date is approaching, follow these steps:

• Check your inbox and spam or junk folder for the confirmation email from Holidu.
• Contact your host directly using the contact information in the "Your Host" section, if you have it.
• If you still cannot find your details or your host does not respond, contact Holidu through the Guest Help Center.

How do I contact Holidu support?

For help beyond your host's support, visit the Holidu Guest Help Center. It includes answers to common questions about bookings, your stay, and your account, along with ways to get in touch with the Holidu team.

Tips before you reach out

• Have your booking reference and the property name ready.
• Note your arrival and departure dates.
• Describe your question or issue clearly so it can be resolved quickly.

For more information on managing your reservation, visit the Holidu Guest Help Center.