What can I do if I cannot check in?

If you're unable to check in as planned, there are steps you can take to resolve the issue quickly. Start by verifying your booking details, then contact the property owner or Holidu customer support if needed.

Check Your Booking Details

Before taking further action, verify the key information in your booking confirmation email or account:

• Check-in time: Confirm you are arriving within the allowed time window. Many properties have specific check-in hours.
• Access instructions: Review how to access the property, such as key collection, lockbox codes, or host meeting arrangements.

Contact the Property Owner or Manager

If you cannot access the property or the instructions are unclear, reach out to the host immediately using the contact details in your booking confirmation email. Explain the specific issue, such as a missing key, non-working lockbox code, or no one being available to meet you.

Contact Holidu Customer Support

If the host is unavailable or unable to resolve the problem, Holidu's customer support team can assist you. Have your booking confirmation number, property name, and check-in instructions ready when you contact support.