What can I do if I cannot check in?

If you're unable to check in as planned, there are steps you can take to resolve the issue quickly. Start by reviewing your booking details and contacting the property owner or manager for immediate assistance.

Check Your Booking Details

Before taking further action, verify the key information in your booking confirmation email or account:

• Check-in time: Ensure you are arriving within the allowed time window. Some properties have strict check-in hours.
• Access instructions: Review how you are supposed to access the property, such as key collection points, lockbox codes, or meeting arrangements with the host.

Contact the Property Owner or Manager

If you cannot access the property or the instructions are unclear, reach out to the host or property manager immediately using the contact details provided in your booking confirmation.

Explain the issue clearly, such as:

• The key is not in the expected location
• The lockbox code is not working
• No one is available to meet you at the property

Contact Holidu Customer Support

If the host is unavailable or unable to resolve the situation, Holidu's customer support team can assist you.

Have your booking details ready, including your confirmation number and property name, and explain the issue so support can quickly assess the situation and help you gain access to your accommodation.