Whether you will be charged for cancelling depends on the cancellation policy the host set for your booking and the platform you booked through. Each policy is shown before you book, so you can check it at any time in your booking details.

What cancellation policies can apply?

Hosts choose a cancellation policy for each property. Policies generally fall into three types:

• Flexible: You can cancel for free up to a set time before check-in.

• Moderate: You can cancel for free up to a later deadline, after which a partial refund or charge may apply.

• Strict: Refunds are limited or unavailable once the booking is confirmed, although a partial refund may still be possible in some cases.

How can I check if I will be charged?

To confirm the cancellation policy and any charges for your booking, follow these steps:

1. Open your booking confirmation email from Holidu.

2. Log in to the platform where you booked, such as Holidu, Airbnb, Booking.com, or Vrbo, through its website or app.

3. Go to "My Trips" or "My Bookings" and select your reservation.

4. Review the cancellation policy and the refund amount shown for your dates.

Will I always be charged if I cancel?

Not always. If you cancel within the free cancellation period of a Flexible or Moderate policy, you will usually receive a full refund. After that deadline, or under a Strict policy, you may be charged all or part of the booking total. Cancelling sooner generally means a lower charge.

What should I do before cancelling?

Before you cancel, check the exact deadline and refund amount in your booking details. If your plans have changed for an urgent reason, contact the host or the platform support team, as they may be able to help you find a solution. Our Holidu Help Center has more guidance on managing your booking.