Where can I find the cancellation policy for my booking

Understanding the cancellation policy for your booking is important before you confirm your reservation. The cancellation policy outlines the terms and conditions for canceling your booking, including any potential fees or refunds. Here's how to easily find the cancellation policy on both Holidu and Booking.com.

Finding the cancellation policy on Holidu

On Holidu, you can view the cancellation policy for a property before and after making your booking. Follow these steps to locate it:

Before you book

1. Enter your travel dates by selecting your check-in and check-out dates on the search results page
2. Click on a property that interests you to view the full property details
3. Scroll down to the House Rules section on the property page
4. Look for the dedicated cancellation policy box
5. Click on "More Details" or "Show More" to expand and view the complete cancellation policy terms

After you book

Once you've completed your booking, you'll receive a confirmation email from Holidu with all the essential details of your stay. In this email, you'll find the Cancellation section which clearly displays the specific cancellation policy for your reservation. You can refer to this email at any time to check your booking's cancellation terms.

Finding the cancellation policy on Booking.com

If you're booking through Booking.com, you can easily find the cancellation policy information using these steps:

Before you book

1. Enter your check-in and check-out dates in the search box
2. Browse the available properties for your selected dates
3. Click on your chosen property to view its full details
4. Look for the "Your Choices" section on the property page
5. In this section, you'll see the cancellation options and policy that applies to your specific dates, including information about free cancellation or any applicable fees

After you book

Your Booking.com confirmation email contains all the important details about your reservation. Look for the Cancellation section in this email where the cancellation policy will be clearly listed. Keep this email for future reference, as you can return to it anytime to review your booking's cancellation terms.

What the cancellation policy includes

Cancellation policies typically outline:

• The deadline for free cancellation
• Any fees or charges if you cancel after the free cancellation period
• Refund procedures and timelines
• Special conditions or exceptions that may apply

Different properties may have different cancellation policies, and the policy that applies to your booking depends on the specific dates you've selected and the property's current terms.