When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform you booked through and your payment method. Read below to find the information relevant to your booking.

Holidu Bookings

If your reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Booking.com Bookings

The timing of your refund depends on the payment option you selected when booking:

Pay Now

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

Pay On Arrival

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Airbnb Bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in Airbnb's Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

Factors That May Affect Your Refund

Several factors can influence the refund timeline:

• Your bank's processing speed (typically 2 to 4 business days)
• The cancellation policy of the property
• The payment method used at the time of booking
• Whether the booking was made directly through Holidu or via a partner platform

What if I haven't received my refund?

If you have not received your refund within the expected timeframe, please check the following:

• Confirm the refund was actually processed by checking your booking confirmation and cancellation details
• Contact your bank to verify the refund hasn't been delayed on their end
• If you booked through Booking.com or Airbnb, contact their customer service directly
• If you booked directly through Holidu and still haven't received your refund after 4 business days, please reach out to our customer support team for assistance

For refund inquiries related to your specific booking, we recommend checking your booking confirmation email for next steps and contact information.