When will I receive my refund for a cancelled booking?

If your reservation has been cancelled, the timing of your refund depends on several factors, including which booking platform you used and your payment method. Below, you'll find specific information for each scenario.

Holidu Bookings

If you booked directly through Holidu, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Booking.com Bookings

When you cancel a Booking.com reservation through Holidu, the refund timing depends on your payment option:

Pay Now

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

Pay On Arrival

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Airbnb Bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in Airbnb's Help Center articles on how refunds work and refund processing timelines.

Important Factors to Consider

• Cancellation Policy: The refund amount depends on the cancellation policy of your booking. Some policies may not offer full refunds if cancelled within a certain timeframe.
• Bank Processing Time: Once a refund is initiated, your bank may take 2 to 4 business days to process and display the funds in your account.
• Original Payment Method: Refunds are always returned to the original payment method used at the time of booking.
• Booking Status: Ensure your cancellation has been confirmed by the platform before expecting a refund.

Still Need Help?

If you have not received your refund within the expected timeframe or have questions about your specific booking, please contact our customer support team. We're here to help you resolve any refund-related issues.