If your host cancels your booking on Airbnb, Holidu, or Booking.com, the platform notifies you by email or phone, refunds any payments you made, and helps you find an alternative stay. The host may also face penalties for cancelling a confirmed booking.

How Will You Be Notified of the Cancellation?

You will be notified of the cancellation by email or by phone. For Airbnb, Holidu, and Booking.com bookings, check your inbox for the cancellation details, including the reason and any refund information.

Will You Get a Refund?

Yes. If you prepaid for your stay, you will receive a refund for the amount you paid.

• Airbnb: Airbnb automatically issues a full refund of all payments. Refunds are typically processed within a few business days.
• Holidu: If you prepaid, you will receive a full refund, typically within a few business days.
• Booking.com: If you prepaid, Booking.com ensures a full refund, typically within a few business days.

Will Someone Help You Find an Alternative Stay?

Yes. Each platform helps you find another place to stay so your travel plans are not disrupted.

• Airbnb: The Airbnb customer service team will help you find an alternative property for your dates.
• Holidu: The Holidu team will prioritize finding an alternative property in the same area, based on availability.
• Booking.com: Booking.com may recommend alternative accommodations at a similar price. Holidu's team can also help you find a property in the same area, based on availability.

What Happens to the Host?

Hosts who cancel a confirmed booking may face consequences. The consequences depend on the platform and how often the host cancels.

• Airbnb: Hosts may face financial charges or temporary suspensions, unless the cancellation was due to an extenuating circumstance.
• Holidu: Hosts who cancel frequently may face penalties or restrictions on their listings, unless the cancellation was due to an extenuating circumstance.
• Booking.com: Hosts who cancel frequently may face penalties, including restrictions on their listings or removal from the platform.

What Should You Do Next?

• Check your email or phone messages: The cancellation details and refund timing will be included in the notification.
• Check your account: Look for the cancellation in your Airbnb messages, your Holidu booking confirmation, or "My Bookings" on Booking.com.
• Look for an alternative stay: Search for another property on the platform where you booked, or wait for the platform's team to send you alternatives.
• Contact customer support if needed: If you need help, reach out to the customer support team of the platform where you booked.