What Happens If the Host Cancels My Booking?

If your booking is cancelled by the host, the process and your protections depend on which platform you booked through. Below is what you can expect from Holidu, Booking.com, and Airbnb.

Host Cancellation on Holidu

If your Holidu booking is cancelled by the host, the cancellation process depends on the original listing provider.

What Happens Next

• You Will Receive a Cancellation Notification: Holidu will send you an email confirming the cancellation with relevant details.
• You Will Get a Refund: If you prepaid for the reservation, you will receive a full refund within a few business days.
• Holidu Will Help You Find an Alternative Stay: Holidu's team will prioritize helping you find an alternative property in the area, based on availability.
• The Host May Face Penalties: Hosts who frequently cancel may face penalties or restrictions on their listings, unless these are due to extenuating circumstances.

What Should You Do Next

• Check your email and booking confirmation for cancellation details and refund processing time.
• Search for another vacation rental on Holidu, or wait for customer service to assist you in finding alternatives.
• Contact Holidu support if you need help or have questions about your refund.

Host Cancellation on Booking.com

If your Booking.com host cancels your reservation, the platform has measures in place to assist you.

What Happens Next

• You Will Receive a Cancellation Notification: Booking.com will notify you via email about the cancellation.
• You Will Receive a Full Refund: If you prepaid for the reservation, Booking.com will ensure a full refund, typically processed within a few business days.
• You Will Receive Help Finding an Alternative Stay: Holidu's team will prioritize helping you find an alternative property in the area based on availability. Additionally, Booking.com may recommend alternative accommodations at a similar price.
• The Host May Face Consequences: Hosts who cancel frequently may face penalties, including restrictions on their listings or removal from the platform.

What Should You Do Next

• Check your email and Booking.com account, where cancellation notice and refund details will be available in "My Bookings".
• Search for another property on Booking.com, or wait for Booking.com to provide alternatives.
• Contact Booking.com support if you need assistance or have questions.

Host Cancellation on Airbnb

If your Airbnb host cancels your booking, Airbnb has policies in place to help you through the process.

What Happens Next

• You Will Receive a Notification: Airbnb will notify you via email, app notification, or SMS about the cancellation.
• You Will Get a Refund: Airbnb will automatically issue a full refund of any payments made. Refunds are typically processed within a few business days.
• You Will Receive Help Finding an Alternative Stay: Airbnb's customer service team will assist you in finding an alternative property for your stay.
• The Host May Face Penalties: Hosts who cancel confirmed bookings may face penalties, including financial charges or temporary suspensions, unless the cancellation was due to an extenuating circumstance.

What Should You Do Next

• Check your email and Airbnb account, where the cancellation details will be in your Airbnb messages and email inbox.
• Search for another property on Airbnb or check Airbnb's suggested alternatives.
• Contact Airbnb support if you need help finding a replacement property or have questions about your refund.

Understanding Your Rights

Across all three platforms, you are protected when a host cancels your booking. You are entitled to a full refund of your prepayment, and each platform offers assistance in finding alternative accommodations. Notifications are sent by email or by phone to keep you informed throughout the process.

If you have any concerns about your cancellation or refund, reach out to the respective platform's customer support team for further assistance.