How to organise the arrival at the property

In many of the properties you will find on Holidu, the hosts are responsible for handing over the keys and welcoming you to the property. On these occasions, the agency will provide you with their contact details prior to your arrival, so that you can arrange the key handover with them.

Some of our partners we work with, in addition to managing the properties and their bookings, also take care of the key handover. So on these occasions, contacting the owners is not possible, but don't worry! Any information you need to organise your arrival can be arranged with our partner.

If you have any doubts about this, you will always find the contact details of the agency in the Holidu confirmation email that we sent you on the day you booked the property. Contact them and they will provide you with all the information you need.

If you need our help, please contact us by email at service@holidu.com. We will be pleased to assist you!