When things go wrong, we make them right
Help that actually helps. Simple questions answered immediately, complex problems handled by real people who speak your language. Seven days a week. We fix issues before they become your problem. Hosting stays calm and joyful.
Why Holidu Support works for hosts
Getting started without confusion
You set up your listing at your own pace and if something’s unclear, a real person is there to guide you. No confusion, no stress – just a smooth, confident launch.
We speak your language – and answer
Most questions are answered instantly in our Help Center or chat – available in 8 languages. And if your issue needs more help, our support team steps in. Fast replies, clear answers, no confusion.
We fix issues before they become yours
If something breaks – sync, calendar, or pricing – we often catch it first and fix it fast. You stay in control, your guests stay informed, and your time stays yours.
What Holidu Support really does for you
Getting started without confusion
Not sure where to start? We help upload your photos, set prices, and publish your listing across booking sites. No need to learn five different systems. Just share your info once, approve the result, and go live. The outcome: a correct, consistent listing that avoids mistakes before they happen and makes your first bookings feel easy. Calm, accurate, and ready for guests.
Help in 8 Languages
Call, write, or message us. Our team speaks German, English, Spanish, Italian, French, Portuguese, Dutch, and Greek. We’re open Monday–Friday until 22:00, plus weekends, so late questions don’t wait. Whether it’s issues with guests, cancellations, deposits, or technical questions, you’ll always reach a real person who understands your region and responds fast. Clear communication means fewer errors, better guest reviews, and calmer hosting.
Booking & Guest Requests
A guest breaks a rule, brings a dog, or cancels halfway through their stay? We handle it across platforms. Changes, cancellations, or overbooking alerts are managed calmly – under your rules. You avoid endless back‑and‑forth, while guests receive quick, clear answers. The result: less stress for you, better experiences for them, and higher reviews that help bookings tomorrow.
Tech Problems Fixed Fast
When systems don’t work properly, Holidu steps in. You don’t need to chase multiple websites or wait in queues. Call us once – we fix it. Prices, calendars, and availability are corrected so guests see the right information. Problems are solved quietly in the background, so you can keep focusing on your home.
Booking Site Specialists
Every booking site – Airbnb, Booking.com, Vrbo, Google and more – has quirks. Our specialists handle them daily. If a connection breaks, prices don’t show, or listings look wrong, we fix it and confirm. The benefit: constant visibility, fewer errors, and no double bookings. You don’t have to learn each system – we already know them and act for you.
24/7 Help Center
You don’t always need to call. Our Help Center is open 24/7 with step-by-step guides and screenshots. Search by booking site or topic and fix small issues yourself in minutes. Many hosts use this independence for quick items, then call us when needed. Either way, you always have a reliable path to an answer.
Everyday wins for busy hosts
Host Stories
When things go wrong, we’re here
When something breaks, most platforms send you to a help article. We don’t. Holidu support answers directly – in your language, with real solutions. You focus on your home and guests. We fix the rest.
- Personal help from the start
- 7-day multilingual team (8 languages)
- Technical errors resolved quickly and calmly
- Issues with guest bookings handled for you
- 24/7 Help Center with guides
Frequently Asked Questions
Do I get a personal contact?
Yes – a real one, not just a ticket number. Every host has a dedicated employee who knows your property and can be reached directly by phone or email. This person becomes your main contact for important matters like big price changes, listing quality, or urgent guest issues. You will also have the wider support team available for everyday questions, but your dedicated local manager always stays the same. This consistency means you never have to re-explain your property details to strangers.
When can I reach you?
You have several options depending on your needs. Our multilingual support lines are open weekdays from 8am to 10pm, Saturdays from 12pm to 8pm, and Sundays from 4pm to 8pm. Your personal contact is available during office hours for more detailed matters. For anything urgent or outside these hours, you can use the Help Center, which is available 24/7 with updated guides. This way, you’re never left waiting, there is always a path to help, day or night.
What if something goes wrong?
Problems can happen in any system, but you won’t be left to fix them alone. Our specialists handle technical issues like connection errors, calendar problems, or missing information every day. If availability is wrong or a guest can’t book, we investigate immediately, coordinate with the booking site if needed, and confirm the solution to you directly. Most issues are solved before you even notice them. This proactive approach saves you hours of chasing different websites or sitting in long queues.
Can I solve things myself?
Yes. Many hosts prefer a quick solution without waiting on the phone. Our Help Center is always open, with clear, step-by-step guides and screenshots. You can search by booking site, feature, or common problems like cancellations or price changes. Most answers are written in plain language, not technical jargon, so they are easy to follow. Many hosts fix small issues themselves in minutes, and if something is too complex, they simply call us. Either way, you always stay in control.
Will I talk to the same person each time?
Yes, for important topics like pricing or quality, you’ll speak to your dedicated local expert, who knows your property. This continuity means no repeated explanations, and advice that actually fits your home. For urgent or general requests, our wider support team can also step in, but your Local Manager remains your main partner. This continuity builds trust and ensures that advice is always tailored to your rental. Hosts tell us this personal relationship is one of the most reassuring parts of working with Holidu.
Where are the Holidu offices?
We operate 27 offices across 6 European countries:
- Spain (7): Mallorca, Tenerife, Málaga, Seville, Valencia, Barcelona, Madrid
- Italy (7): Bolzano, Cagliari, Milan, Bari, Catania, Florence, Verona
- Portugal (2): Faro, Lisbon
- Germany (5): Friedrichshafen, Hamburg, Freiburg, Munich, Flensburg
- Greece (1): Athens
- France (4): Bordeaux, Lyon, Marseille, Rennes, Saint-Étienne
This network is unique in our industry. No competitor offers this kind of on-the-ground presence.
When problems appear, we step in fast.
Holidu Support is fast, personal, and speaks your language. We fix the mess behind the scenes, so you can focus on what matters: calm hosting, happy guests, and your own peace of mind.