Technical Support Engineer (f/m/d) - Bookiply

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Holidu is one of the fastest-growing travel tech companies worldwide. Our mission is to finally make the search and booking of vacation rentals easy. We are on this journey in an international team of travel and technology enthusiasts, each of us having an impact on millions of travelers and thousands of vacation rental owners. So, pack your bag, hop on board and get ready for takeoff!

Your future crew

Bookiply is our software and service solution which helps vacation rental owners manage and distribute their properties more efficiently. Your team is a highly international group consisting of 19 (and growing) developers, product managers, and a designer. Your team is responsible for integrating distribution partners, maintaining and optimizing these connections, and acting as the interface between internal business stakeholders and external partners.

Your role in this journey

  • Provide technical support to get new distribution channels online in addition to ensuring existing partnerships are reliable and stable.
  • Use different tools to debug, resolve, document, and communicate incidents (e.g. Kibana, JIRA, Confluence, Grafana, Postman, and SQL queries).
  • Ensure high quality standards of data are met through operational testing and monitoring, ensuring errors are identified and resolved in a timely manner.
  • Research and document both partner integrations and core workflows to streamline internal communication.
  • Act as the primary interface between the product team and stakeholders (e.g. both internal and external), ensuring communication is both timely and effective.

Your backpack is filled with

  • Experience as a 2-3 level technical support, technical account manager, QA manager, or developer.
  • Experience working with SQL queries.
  • Experience working with API integrations (ie. JSON, XML).
  • High attention to detail, preferably with experience of testing software.
  • Proactive problem solving.
  • Strong communication skills and desire to interact with technical and non-technical stakeholders, both internal and external.
  • Previous experience in customer service or partner relationship management is a plus.
  • Fluency in English; additional languages are a plus.

Our adventure includes

  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and develop yourself through regular feedback.
  • Connect and have fun with diverse yet like-minded people at work, regular events and weekly office days with your team.
  • Get to know the world with our flexible home office policy and the opportunity to work from other local offices.
  • Learn languages with meetings in English and subsidized German classes.
  • Get in shape with a premium gym membership for a discounted rate.
  • Go travelling for 28 vacation days + 13 public holidays in Bavaria.
  • Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.

Want to travel with us?

Apply online on our career page! Your first travel contact will be Lisa from HR.

We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. If you have a disability or special need that requires accommodation, please let us know.


Location

Munich, Germany